General Refunds:

We have a No Refund Policy - what we can do and are happy to do is to provide you with an Exchange or Store Credit. If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please email us at care@munova.in mentioning your Order ID.

You will have to raise a return request from your account. You can log in to your account if you already have one or create a new one using the same email id which is used while placing the order. There is Return / Exchange option available to choose from and we will arrange for the pick up from your doorstep.

Return request will not be accepted through any other medium like email, Facebook / Instagram chat or phone call.

We only generate pickups once, and if the customer fails to hand the product over to the delivery partner, the customer must self-ship the product by himself.

If you have ordered more than two products and wish to return partial order, the refund amount will be calculated basis applicable discount on non-return productss in the order .

In case due to certain circumstances after raising the return request within 48 hours you are unable to return the shipment within the time frame no refund would be made. Only credit note would be given.

When you return the product to the courier guy, it is mandatory to take a receipt ( physical or through message). In case of lost shipment we will need the proof of return by you.

Refund would be processed within 4-7 days after the product is received back to our warehouse in Bangalore.

Refund on Sale Items:

Only regular priced items may be refunded/returned/exchanged, unfortunately sale items cannot be returned for Store Credit or Exchanged.

Refund policy